The advice you got about deleting temporary Internet files was given in hopes that the offending software had been downloaded as a small bit of programming code (called an applet) that can cause conflicts like freezing up during scrolling. These glitches are most likely to set in when you are trying to scroll in a sub window-also called a frame-that is located on some larger Web page.

Since your mouse setup never snags while scrolling in other software, there must be something corrupted in the software your browser uses to perform the rapid repaints of the screen display that makes it look like text is scrolling. What am I missing, and how can this problem be corrected? All other programs work perfectly, and I have no difficulty scrolling within a Word or Excel document.

I have an HP Pavilion 8250 266 mHz computer, with 48 megs of RAM and a 56K modem. I have contacted Microsoft and Juno (my Internet service provider) about this problem, and have tried all of the possible solutions they have suggested: Deleting my Temporary Internet files, deleting the history files, and running ScanDisk. My only recourse is to use Control-Alt-Delete to restart the computer. My pointer disappears, and I am unable to do anything-either with the mouse or with the keyboard. Q-While browsing the Web and scrolling up or down a page, the page freezes up. Msconfig in Windows 98 is a nifty way to reduce the number of programs that get stashed in the system tray at the lower right-hand corner of the screen but wasn't included in Windows 95.

Why does my computer scroll by itself